How do I file a claim?
Edited
At Convelio, we take every claim seriously and are committed to resolving any issues as quickly and efficiently as possible. If a problem arises, please contact us at order@convelio.com.
In the case of a damaged shipment, we kindly ask that you notify us within 48 hours of delivery.
To ensure a smooth and efficient claims process with our insurance partner, please include clear photos of the damaged item(s) in your email.
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