When you visited our website
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Convelio complies with the Data Protection Legislation as defined by European Union law with the General Data Protection Regulation (EU) 2016/679 (“GDPR”) and in the United Kingdom by the Data Protection Bill. The protection measures implemented here also comply with other regulations worldwide such as the California Consumer Privacy Act (“CCPA”).

Why do we collect and use your personal information?

We collect your personal information to better communicate about our services, and provide you with the most customized experience for shipping your valuable goods.

The processing and usage of your personal data is made possible with your consent via our cookie banner, our newsletter subscription or on our pre-registration form on our quoting platform.

  • You can choose the cookies you wish to enable in the cookie banner that appears when you first visit our website. You can recall the banner by clicking on the “GDPR” button at the bottom left of your screen.

  • You can choose to receive information about Convelio news and services by subscribing to our newsletter at the bottom of the website, or by consenting on the quoting platform.

Note that for custom quotes and unfinished quotes, we may also collect your personal information. This processing relies on the execution of pre-contractual measures.

We also execute statistical analyses but only on anonymized data.

What type of information do we collect?

When you register on our website, we collect the following information:

  • Your name

  • Your email address

  • Your password if you created an account on our website

In the case of a quote request, we require additional information, as follows:

  • Pickup and delivery locations for the quote

  • Cargo details for the quote

How do we collect your personal information?

The contact information we collect is strictly limited to what you provided on the Convelio website.

We may need to supplement this information with publicly accessible data from your website, search engines or social networks to better inform us of your industry, geographic area, or other elements related to customized services.

How do we use your personal information?

In order to process this information and provide you with relevant news and services, we share your information with the following recipients:

  • Convelio team and affiliates, but only duly authorized individuals.

  • In the case of a customized quote request, we will need to send inquiries to our shipment suppliers

  • Software processors that we use as our CRM and client management tools providers, emailing and internal messaging systems, social media targeting softwares, data analysis and processing tools, logging applications, messaging platform provider

When we need to transfer your personal data outside of the European Union, the transfer relies on one of the following mechanisms:

  • Standard contractual clauses approved by the European Commission which regulate the transfer of personal data outside of the EU between the different entities of Convelio Group (in order to provide you with the quickest answer as possible)

  • Transfers are necessary in the case of a quote request with a pickup or destination outside of the EU. In that case, we require strict contractual warranties from our suppliers.

  • We sign standard contractual clauses with our IT services providers, who may locate their storage servers and data centres or their maintenance team in the US or other countries.

Convelio has taken all necessary and adequate measures to ensure a level of protection and security of personal data in accordance with the prerequisites imposed by European Union law and the applicable regulation.

How long do we retain your personal information?

In accordance with applicable regulations and legislation:

  • The cookies are valid for a maximum period of 13 months, unless you erase them beforehand

  • Non anonymized analytics data is retained for a maximum period of 26 months: after that, everything is anonymized to provide us with historical information in the longer term

  • We retain your personal information (apart from cookies) for 3 years after our last contact, unless you send your consent to receive our newsletters for a longer period of time

  • You can request we delete this information before the 3-year legal period

What are your rights regarding your personal information?

  • Identity and contact details of data controller:

    • Convelio is the data controller and you can request any information by writing to data-privacy@convelio.com or CONVELIO - WeWork 198 Avenue de France, 75013, Paris, France.

    • By accepting some of the cookies we are using, some of our partners might become joint controllers and use your information to provide you with more specific services or marketing information in relation to your visit on our website.

  • Rights of the data subject (within the limits of the regulations and legislation in force)

    • right to be informed: you have the right to know all necessary information about your personal data processing. For additional questions, please contact our team.

    • right to access: you can ask for a copy of your personal data any time

    • right to rectification: if information we have about you is incorrect or incomplete, please let us know and we will make the correction immediately.

    • right to erasure or right to be forgotten: you can ask for us to delete your personal information from our databases any time.

    • right to data portability: you can ask for your personal data with the intention of sending it to other providers.

    • right to object: you can deny us the right to use your personal data for marketing and commercial purposes. This would enable us to retain your personal information but not contact you. Objection to commercial prospection by email can be done with the unsubscription link at the bottom of our emails.

    • Right to restrict processing of personal data in the cases provided for by law and regulation.

    • Right to revoke one’s consent for the processing activities relying on consent.

  • For any of these situations, please send an email to data-privacy@convelio.com or a post request to CONVELIO - WeWork 198 Avenue de France, 75013, Paris, France. Depending on the request, we may ask you to provide proof of identification.

  • You have the right to lodge a complaint to a regulatory authority for any potential misuse.

  • For further questions, please visit our privacy policy at www.convelio.com/privacy or contact our Data privacy team at data-privacy@convelio.com

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