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🕵️‍♂️ Data protection
When you booked an order through our website or by requesting our teams
When you booked an order through our website or by requesting our teams
Updated over a week ago

Convelio complies with the Data Protection Legislation as defined by European Union law with the General Data Protection Regulation (EU) 2016/679 (“GDPR”) and in the United Kingdom by the Data Protection Bill. The protection measures implemented here also comply with other regulations worldwide such as the California Consumer Privacy Act (“CCPA”).

Why do we collect and use your personal information?

Your personal information is used as part of the service contract you agreed to by completing your transaction on our website or by accepting the quote we have sent you by email.

We may also use your personal information to provide you either with the quotes you requested by email or when you need a quote for a particular shipment that is not integrated in our automatic algorithm. This processing relies on the execution of pre-contractual measures.

We might use your personal data later on in order to understand how you use our services, to improve the quality of our service, and to offer you improved and personalized services to manage order delivery, and thus is in our legitimate interest.

We also execute statistical analyses but only on anonymized data.

What type of information do we collect?

In order to provide you with our shipping services, we collect the following information:

  • Your name;

  • Your company name, if any;

  • Your email address;

  • Your phone number;

  • The contact job title;

  • Your payment information or bank account;

  • Your credit card number;

  • A copy of your ID (for natural persons who import goods and are located in some countries requiring the ID copy in accordance with local legislation);

  • Your mail address;

  • The goods transported;

  • Your access door code, if any;

  • Your house number, if any;

  • Your flat number, if any;

  • Our voice conversation, if any;

  • If the order booking is done on behalf of a company, the EORI number;

  • If the order booking is done on behalf of a company, the VAT number;

  • Your customer reference number.

How do we collect your personal information?

We use the personal information you provided when making the quote request and validating the order.

We may need to supplement this information with publicly accessible data from your website, search engines or social networks to better inform us of your industry, geographic area, or other elements related to customized services.

How do we use your personal information?

In order to process this information and provide you with relevant services, we share your information with the following recipients:

  • Convelio team and affiliates, but only duly authorized individuals.

  • Our shipment suppliers in order to deliver the goods

  • Software processors that we use as our hosting services, CRM and client management tools providers, order tracking and customs clearance tools, payment management tools, emailing and internal messaging systems, calling applications, data analysis and processing tools, logging applications, messaging platform provider

When we need to transfer your personal data outside of the European Union, the transfer relies on one of the following mechanisms:

  • Standard contractual clauses approved by the European Commission which regulate the transfer of personal data outside of the EU between the different entities of Convelio Group (in order to provide you with the quickest answer as possible)

  • Transfers are necessary in the case of an order or quote request with a pickup or destination outside of the EU, or the UK. In that case, we require strict contractual warranties from our suppliers.

  • We sign standard contractual clauses with our IT services providers, who may locate their storage servers and data centres or their maintenance team in the US or other countries.

Convelio has taken all necessary and adequate measures to ensure a level of protection and security of personal data in accordance with the prerequisites imposed by European Union law and the applicable regulation.

How long do we retain your personal information?

In accordance with applicable regulations and legislation:

  • We retain your personal information for 3 years after the end of the commercial relationship, meaning our last contact

  • We need to retain information and documents relating to a specific order for 5 years after that order is fulfilled

  • Voice conversations, if any, are deleted at latest two months after the phone call takes place.

  • Invoice information, order confirmation and accounting documents are retained for a duration of 10 years.

What are your rights regarding your personal information?

  • Identity and contact details of data controller:

    • Convelio is the data controller and you can request any information by writing to or CONVELIO - WeWork 198 Avenue de France, 75013, Paris, France.

  • Rights of the data subject (within the limits of the regulations and legislation in force)

    • right to be informed: you have the right to know all necessary information about your personal data processing. For additional questions, please contact our team.

    • right to access: you can ask for a copy of your personal data any time

    • right to rectification: if information we have about you is incorrect or incomplete, please let us know and we will make the correction immediately.

    • right to erasure or right to be forgotten: you can ask for us to delete your personal information from our databases any time, unless we must retain them for legal reasons (invoices, order confirmations, etc.)

    • right to data portability: you can ask for your personal data with the intention of sending it to other providers.

    • right to object: you can deny us the right to use your personal data for marketing and commercial purposes. This would enable us to retain your personal information but not contact you for commercial purposes. However we may need to retain your personal data to process and complete your orders. Objection to commercial prospection by email can be done with the unsubscription link at the bottom of our emails.

    • Right to restrict processing of personal data in the cases provided for by law and regulation.

  • For any of these situations, please send an email to or a post request to CONVELIO - WeWork 198 Avenue de France, 75013, Paris, France. Depending on the request, we may ask you to provide proof of identification.

  • You have the right to lodge a complaint to a regulatory authority for any potential misuse.

  • For further questions, please visit our privacy policy at or contact our Data privacy team at

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