Quoting & Booking
Quoting and booking
How do I get a shipping quote?
With Convelio’s online shipping platform, you can get a quote in just a few clicks: Start by filling out the collection and delivery point. At this p...
How do I save and retrieve a shipping quote?
Click on the "Save" button - a pop up window will appear, Click on the "Save your quote" button. Click on "Saved Quote" - please note you will need to...
How do I book an order?
You just got an instant price on our platform? Want to book a saved quote? Our Operations team sent you a quote link? In any case, the journey to book...
Why can't I get an instant quote on your platform?
Most of the time you will be able to get an instant quote by simply adding the pickup and delivery address along with a few key details about your wor...
Sharing a quote with a third party
You can easily share a quote generated on the platform with a third party - your client, partner, colleague. They will be able to update options and i...
What are the next steps to validate my quote?
Please check your email inbox to proceed to booking. You can also book immediately after getting a quote on our instant quoting platform . To organiz...
How do I input an item on the quoting platform?
Every art piece is unique. To ensure the best price and service for your shipment, make sure to provide the correct information about your item(s). An...
Why can't I choose the Convelio Essential offer at quoting?
Most quotes are generated using our Essential offer, which can be upgraded to the Fine Art offer. However, in certain cases, our algorithm and/or...
How to ship several items at once
If your items need to be collected from various addresses: Start by declaring each collection addresses. This process will automatically create a new ...
Getting Started with Your Shipment
At Convelio, we’re here to make your shipment as smooth and efficient as possible. To do that, we rely on having the right information upfront. It all...
What to expect from Convelio’s Courier Service with DHL or FedEx?
Convelio is a specialized fine art shipping company , trusted by galleries, collectors, and institutions worldwide for handling valuable and sensitiv...
Payment
How can my client pay for the shipment?
There are two methods for facilitating payment for shipment by letting the client or a third party handle it: 1. Sharing the quote directly to your ...
How can I pay for my shipment?
To make a payment by credit card , use the link provided on our invoice PDF. This will direct you to a Stripe payment page. You can find the invoice ...
Item type and specific materials
Why can’t I select the shipping method for my item?
If our platform generates a single shipping method, it means your item has been detected for special care. Typically, our instant quoting platform def...
What type of item should I select?
The item you select will be confirmed by our Operations team during the review process of your order. We are here to ensure that the information provi...
The materials of my item are not listed.
The listed materials displayed are categorized for explict concern, or to take special note of transportation modes or specific handling needed. If yo...
What should I select if my item is made of several materials?
Please check all materials that apply. If your item divides into subparts, please be sure to add the materials of all subparts at the item level.
Why do I need to select a specific item or materials?
Convelio suggests the most adapted shipping method for your item, taking into consideration the material or composition elements. Items composed of se...