Shipments
Packing
What are your packing guidelines?
Following best practices as to pack your valuable item is of utmost importance to prevent from any damage during transportation and handling. Below yo...
What packing option should I select if I take care of the packing myself?
In this case, Convelio will collect and deliver your item in the most efficient manner. In case of air or sea freight shipments, we will need to build...
Transport
When are you going to collect my shipment?
We need to wait until the payment has been made and funds have been received in order to organize the collection with the pickup contact. Our drivers ...
When are you going to deliver my shipment?
You can track our estimated delivery date through our online tracking tool. The delivery date will become more specific over time. Please note that th...
What is the difference between Curbside and White Glove delivery?
The shipment is carefully unloaded and delivered directly to your curb at a specified date and time. As curbside placement is the final stage of the s...
Can you prioritize my shipment?
To ensure a smooth and timely delivery, it is very important that you inform us of any shipment deadlines as early as possible. Knowing this from th...
Insurance
How do I file a claim?
At Convelio, we take every claim seriously and are committed to resolving any issues as quickly and efficiently as possible. If a problem arises, plea...
What does our insurance cover?
Convelio offers Ad Valorem Insurance (also known as Cargo Insurance ), arranged through a top-tier insurer and valid for all transport modes: road, a...
Customs
What is a customs-compliant commercial invoice?
A Commercial invoice is a legal document that certifies a sale between a seller and a buyer. It defines the terms of the sale, the exact amount to be ...
Can you send me a proof of export?
Clients receive their Proofs of Export (POEs) automatically by email and can also access them at any time through their Convelio account. If you’re n...
Tracking
How can I track my shipment?
Every Convelio order has a tracking link that provides follow-up information on the shipment. You can find your tracking link in the emails sent by Co...
What is the step by step journey of my shipment?
At Convelio, we recognize that understanding the complexities of transportation can be a challenge, which is why we choose to be transparent about the...
Why is my shipment being blocked for a few days?
Shipments are sometimes delayed or blocked due to custom clearance, or unreachable pickup/delivery contact. In this case, our team will investigate yo...
What tracking notifications will I receive for my shipments?
At Convelio, we understand the importance of keeping clients up to date with shipment milestones. This is why we give you full transparency and visibi...