Storage
Warehouse access and facilities
Which types of items can be stored in Convelio warehouses?
Convelio warehouses are designed to store high-value artworks, antiques, luxury goods, and design pieces. Depending on the item, this may include fram...
What are the conditions at the London warehouse?
With our state-of-the-art, climate-controlled bonded warehouse in London and our renowned expertise in logistics, Convelio ensures that every piece is...
What are the conditions at the Paris warehouse?
With our state-of-the-art bonded warehouse in Paris and our renowned expertise in logistics, Convelio ensures that every piece is handled with care. S...
What is the address and working hours of the London warehouse?
Our London warehouse is located at Convelio Fine Art, Unit 7, Skyport Trade Park, Skyport Drive, Harmondsworth, West Drayton, UB7 0LB . It is conveni...
What is the address and working hours of the Paris warehouse?
Our warehouse is conveniently located in Valor Park, at 51 Rue du Commandant Rolland in Le Bourget, just 30 minutes from Paris (Châtelet) and close to...
Before delivery
How do I notify Convelio that items are arriving at the warehouse?
You should inform our Warehouse team of any items arriving at the warehouse by sending a pre-alert email at least 48 hours in advance . Please make s...
What if I do not know the exact storage volume yet?
We can provide a base rate per cubic metre (cbm), with minimum fees applied per item and per account on a monthly basis. Once your items have been rec...
What information do I need to provide before delivery?
To ensure a smooth and efficient intake, please provide our team with all necessary information at least 48 hours prior to delivery : [ ] Inventory l...
What information do I need to provide to receive a storage quote?
To provide you with an accurate and transparent storage quote, please share an inventory list including: Item types Dimensions and weight Packing cond...
Receiving and storage
Is there a minimum storage period?
Minimum storage periods may depend on the service, location, or project requirements. Please contact our team for details relating to your specific ca...
What happens if items arrive unpacked, poorly packed, damaged, or without the required information?
In these cases, our warehouse team will assess the item on arrival and contact you if any action is required. This may include requesting missing info...
What happens when my items arrive at the warehouse?
Once your items arrive, our warehouse team will: Label and scan each item Record dimensions and packing condition Photograph the packaging Carry out a...
Do items need to be crated for storage, or does Convelio also accept soft-packed or unpacked pieces?
We accept both crated and soft-packed items for storage. However, we do not accept naked (unpacked) storage. If required, we can arrange packing servi...
Requests and services
How can I request a condition report?
A condition reports is a detailed, formal document including high-quality photos, annotations, and written observations on the item’s condition - suit...
How do I request packing for an item I have in storage with Convelio?
If you would like an item in storage to be packed, please contact your Convelio representative or our team directly. We will guide you through the nex...
How can I request a release?
Please submit your release request directly through your Inventory Management Software account or by email at least 48 hours in advance to the relev...
How can I book a Viewing Room?
Our Warehouses are equipped with Viewing Rooms where clients may inspect, photograph or present works stored in our facilities. You can book a viewing...
If I store with Convelio, do you handle all deliveries and collections directly?
We can manage deliveries and collections as part of our service. Depending on the route and requirements, this may be handled by our own teams or by t...
How much does it cost to store with Convelio?
Storage costs vary depending on the size, nature, and duration of the storage required. To request a tailored quote for storage, please contact us at ...
Can I use my own insurance for items in storage?
Yes. You may use your own insurance for items in storage. We can also offer tailored insurance options depending on your needs.